Returns, Exchanges, and Pre-orders

Returns:

If you need to return an item, please contact us at hello@whitefoxandco.co.nz to arrange this. Please do not return anything to us without prior approval. Returns are to be sent to White Fox & Co at your own cost. We recommend paying for tracked shipping, as we do not accept responsibility for any returns lost in transit.

Any item returned to White Fox & Co must be in the condition you received it. All packaging and tags must still be intact, items must not be washed, and items must be in unused and unworn condition.

The customer will be notified via email upon receipt and inspection of the returned item(s) to advise once the return has been finalised and the outcome.

Any change of mind items must be returned to us within 14 days of receiving your item(s).

Please note, there are no exchanges or refunds on any sale items unless faulty. Togs, teethers, pacifiers, headbands, sunhats, and beanies are non-returnable unless faulty, for hygiene reasons.

Faulty Items:

We pride ourselves on the brands we stock and the quality of these items. We conduct quality control checks upon receiving shipments; however, if you believe you have received a faulty item, please contact us within 5 business days of receiving your item so we can offer you a resolution.

Incorrect Items Shipped:

Returns for incorrect items or sizes must be made upon receipt of the incorrect item. A replacement will be offered for all incorrect products returned unworn and unused, with all tags and packaging still attached and intact. Should a replacement not be available, a refund will be offered. Shipping costs to return the incorrect item to White Fox & Co HQ will be reimbursed upon receipt of an itemised invoice. Receipts must be emailed to hello@whitefoxandco.co.nz for the reimbursement to be processed.

Pre-orders:

Approximate shipment times for pre-order items will be stated in the listing for the individual product. Please note that these are estimates only, and while 90% of the time the goods are shipped within those time frames, sometimes delays beyond our control do happen and shipping times may be extended. Stock will always ship the minute it arrives, and we appreciate your patience in these situations.